Patient Care Virtual Staff

We are looking for a reliable and detail-oriented Patient Care Virtual Staff (U.S., Remote)to support daily patient coordination and administrative operations for a growing healthcare practice. This is a fully remote part-time position with potential to scale monthly based on performance and clinic needs.

• Monday: 5 hours (morning shift)
• Tuesday: 2.5 hours (morning shift)
• Wednesday: 2.5 hours (morning shift)
• Fully remote

• Manage patient scheduling and appointment coordination
• Conduct patient follow-ups through phone calls, text, or email
• Handle triage support and route urgent concerns appropriately
• Return patient calls and respond to inquiries in a timely manner
• Verify insurance eligibility and benefits
• Process and track pre-authorizations and referrals
• Collect and confirm co-pay information
• Update and maintain accurate patient records in the EMR system
• Assist with administrative and patient coordination tasks as needed

• Previous experience in a medical, healthcare, or clinical setting required
• Strong understanding of insurance verification, pre-authorizations, and co-pay processes
• Experience using OfficeAlly EMR is preferred
• Excellent verbal and written communication skills
• Strong organizational and multitasking abilities
• Comfortable handling sensitive patient information confidentially
• Reliable internet connection and quiet remote work environment
• Able to work independently with minimal supervision

• Background as a medical virtual assistant, medical receptionist, patient coordinator, or similar healthcare support role
• Experience supporting outpatient clinics, home care, or private practices

• Part-Time
• Remote