SPA Receptionist

NUAT THAI SERVICES INCORPORATED

Is currently looking for: SPA RECEPTIONIST

Job Description

A Spa Receptionist is the first point of contact for clients, responsible for creating a welcoming and relaxing atmosphere while managing front desk operations. They handle bookings, customer inquiries, and administrative tasks to ensure smooth daily operations of the spa.

• Greet clients warmly and ensure a positive first impression
• Manage appointment scheduling (in-person, phone, or online)
• Answer calls and respond to inquiries about services, pricing, and availability
• Process payments (cash, card, or digital transactions)
• Maintain client records and appointment logs
• Promote spa services, packages, and products
• Keep the reception area clean, organized, and calming
• Coordinate with therapists and staff to ensure timely service
• Handle customer concerns or complaints professionally
• Monitor inventory of front desk supplies

• High school diploma or equivalent (Bachelor’s degree is a plus)
• Previous experience in customer service, hospitality, or spa/salon setting preferred
• Strong communication and interpersonal skills
• Good organizational and multitasking abilities
• Basic computer skills (booking systems, MS Office, or POS systems)
• Professional appearance and pleasant personality
• Ability to remain calm and courteous under pressure
• Knowledge of spa services and wellness treatments is an advantage
• Honest and with unquestionable integrity
• Willing to accept additional tasks as assigned by management
• Willing to travel and be assigned to Manila (Free accommodation and fare)

• Sales skills for upselling services and products
• Attention to detail
• Time management skills
• Ability to work flexible hours (including weekends/holidays)
• Familiarity with spa management software