Spanish Speaking IT Application Support Analyst - Unix Exp Preferred

OPENTEXT

OpenText is a global leader in information management, where innovation, creativity, and collaboration are the key components of our corporate culture. As a member of our team, you will have the opportunity to partner with the most highly regarded companies in the world, tackle complex issues, and contribute to projects that shape the future of digital transformation.

YOUR IMPACT

Serves as the Spanish Speaking customer contact for questions on usage, functionality and problems encountered with Opentext products and services.

• Responsible for providing technical support to Opentext customers via phone and/or electronic format for various Opentext products and services through Spanish language communication
• Ability to diagnose and solve customer reported problems ranging from simple to complex issues on functionality, usage and troubleshooting of Opentext products within the established guidelines.
• The Technical Support Specialist must be able to effectively communicate technical solution to a customer who may or may not be EDI savvy and professionally handle high volumes of customer inquiries.
• Responsible in handling customer escalation in the absence of the team’s supervisor and/or manager or as required

• Can speak/write Spanish fluently – for acquired language from school, requires certificate/diploma
• Unix Experience is preferred and a huge plus
• EDI knowledge preferred
• Must be able to work the night shift, shift rotation, Philippine holidays and on call (when necessary)