Team Leader
iCrescendo INC. Quezon City Full-time
Requirements:
- At least two (2) years of relevant Team Leader experience in an outsourcing or similar company, managing a minimum of 10 teammates while working in a customer support role;
- Excellent verbal and written communication skills;
- Above-average technical know-how;
- Previous experience working in phone, email, and live chat customer support roles;
- Familiarity with e-Commerce, ZenDesk, or any other CRM tools; and
- Flexibility and willingness to work on different shifts.
- Manage day-to-day planning and operations of your team;
- Make sure that each of your teammates delivers on his/her Service Level Agreements (SLAs) and achieves his/her Key Performance Indicators (KPIs);
- Organize and handle the team and make sure everyone adheres to their schedules;
- Train and help in the development of your team by conducting team huddles and coaching sessions;
- Evaluate the strengths and weaknesses of your teammates;
- Offer solutions for your team’s growth and development;
Green Mango Technology CorpQuezon City
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