Quality Engineering Manager

JOB SUMMARY

The Quality Engineering Manager (QEM) leads the end-to-end quality strategy across all digital product pillars within the Digital Products & Platforms (DPP) organization.

This role is responsible for establishing QA standards, driving automation-first testing, ensuring release readiness, and improving the reliability and stability of digital applications across web, mobile, operational platforms, and backend services.

The QEM manages a team of Test Automation Engineers and Functional Test Analysts, partnering closely with Product Managers, engineering teams, and business stakeholders to ensure every product release meets quality, performance, and usability standards.

• Define the QA strategy, standards, and processes for the DPP organization.
• Build and maintain a quality engineering roadmap, including automation and tooling strategy.
• Manage Quality Engineering staff, workload distribution, capability development, and performance.

• Lead the adoption of automated testing for regression, functional, API, and performance testing.
• Oversee the design, development, and maintenance of automation scripts and frameworks.
• Ensure efficient regression cycles and minimize manual testing dependencies.
• Evaluate, select, and optimize testing tools and platforms.

• Ensure comprehensive test coverage across functional, integration, performance, and UX testing.
• Develop test plans, test cases, and acceptance criteria standards across product teams.
• Oversee UAT planning and execution with business teams and product managers.
• Implement structured release governance and ensure compliance with quality standards.

• Drive root cause analysis for defects and production issues.
• Create structured feedback loops with engineering and product teams.
• Monitor system stability, incident trends, and regression performance.
• Establish quality gates and continuous testing practices.

• Work with Product Managers to understand requirements, success criteria, and risks.
• Partner with engineering teams to ensure alignment on architecture and technical constraints.
• Collaborate with UX to validate usability and customer experience standards.
• Coordinate with operations teams for release support and post-launch monitoring.

• Track and report QA metrics (defect rates, regression performance, test coverage).
• Identify process gaps, inefficiencies, and propose solutions for improvement.
• Introduce QA best practices across the SDLC to improve delivery velocity and stability.

• Bachelor’s degree in Information Systems, Computer Science, Engineering, or related technical field.
• Minimum 6–10 years in software quality assurance or quality engineering.
• At least 3 years in a leadership or managerial QA role.
• Strong experience with test automation (functional, API, and regression).
• Experience working with agile teams across web, mobile, or platform development.
• Proven experience improving quality processes, reducing defect leakage, and driving automation adoption.
• Experience managing QA teams, mentoring junior testers, and setting quality standards.
• Performance testing or load testing experience is an advantage.
• Strong understanding of modern QA methodologies (automation-first, CI/CD testing, shift-left testing).
• Experience with test automation frameworks (e.g., Selenium, Cypress, Playwright, mobile automation tools).
• Solid understanding of APIs, integration testing, and backend validation.
• Strong analytical, troubleshooting, and root cause analysis skills.
• Excellent communication and coordination abilities.
• Strong understanding of SDLC and agile methodologies.
• Ability to work in a fast-paced environment with multiple workstreams.