Churn Management Manager
At Globe, our goal is to create a wonderful world for our people, business, and nation. By uniting people of passion who believe they can make a difference, we are confident that we can achieve this goal. Job Description
The Churn Manager is responsible for the successful execution of retention and churn management projects, ensuring the best customers have the best experience to minimize churn. This involves in-depth planning, close coordination with various teams, and hands-on implementation of retention and churn activities.The role also includes troubleshooting technical issues, optimizing processes, and managing data to enhance the efficiency and effectiveness of churn management.
DUTIES AND RESPONSIBILITIES: CUSTOMER ANALYTICS & INSIGHTS- Drives weekly dashboarding and customer insighting
- Drills down and performs complex exploratory studies to identify correlation of business drivers & customer behavior (product experience, customer interests and willingness to buy)
- Integrating diverse and relevant information and dashboards to internal departments to update market profiles and create game plans
- MARKETING OPERATIONS
- Identifies pain points in current processes/customer touchpoints causing complaints or churn and creates the game plan to address them, within product capabilities and annual budget, which will result in lower churn
- Continuous innovation to maximize opportunities identified in customer sentiments as aligned with the company’s vision
- PROGRAM MANAGEMENT & EXECUTION
- Drives all executions in a timely manner
- Translates the brand strategy into an optimum mix to target the right customer with the right offer at the right time through the right channels
- Engages and builds strong relationships with all readiness partners – Product, customer experience, marketing, and finance
- Leads project planning, scheduling, controlling, and reporting activities for all Base Management campaigns.
Globe’s Diversity, Equity and Inclusion Policy Commitment can be accessed here Make
Your Passion Part of Your Profession.
Attracting the best and brightest Talents is pivotal to our success. If you are ready to share our purpose of Creating a Globe of Good, explore opportunities with us.
Globe Telecom, Inc. (Globe) is the leading Telecommunications company in the Philippines and the purveyor of the Filipino digital lifestyle. We provide cellular, broadband and mobile data services by focusing on enriching our content offerings amid customers' growing preference for multimedia platforms across multiple screens and devices.We want to enrich lives through communications by simplifying technology, so that we bring customers closer to what matters most.
Globe was also recognized as one of the Top companies to work for in Asia by Asia Corporate Excellence & Sustainability (ACES) Awards and Best Employer in the Telco category by Stevie’s New York.
Our principal shareholders are Ayala Corp. and Singtel, both industry leaders in their respective countries and in the region. We are also a member of Bridge Alliance, Asia Pacific's leading mobile alliance of 36 mobile carriers. Purpose
In everything we do, we treat people right to create a Globe of Good. Vision
We see a Philippines where families' dreams come true, businesses flourish, and the nation is admired. Mission We create wonderful experiences for people to have choices, overcome challenges, and discover new ways to enjoy life.