Data entry clerk (computer)

Job Description

About the Role

We are seeking a Patient Care Administrator to join a healthcare operations team that supports patients throughout their end-to-end care journey. This role is ideal for professionals with strong BPO experience who are comfortable handling international accounts, managing sensitive information, and delivering excellent service in a fast-paced environment.

You will act as a key point of contact for patients and internal stakeholders, ensuring appointments, referrals, and records are handled accurately, efficiently, and with care.

• Support patients throughout their healthcare journey by providing timely and accurate administrative support
• Input, update, and maintain patient referral data across internal systems with high accuracy
• Book and manage patient appointments in line with service-level agreements and best-practice standards
• Communicate professionally with patients, referrers, and internal teams via phone and email
• Handle patient inquiries with empathy and ensure first-time resolution whenever possible
• Escalate issues appropriately to ensure continuity of care and service quality
• Ensure strict compliance with data protection, confidentiality, and quality assurance standards
• Maintain accurate, up-to-date patient records across multiple platforms

Qualifications/Requirements

• At least 2 years of BPO experience supporting international clients or accounts
• Background in customer service, healthcare support, data processing, or administrative roles
• Experience handling high-volume transactions and working across multiple systems
• Strong verbal and written English communication skills
• close attention to detail with the ability to work accurately under pressure
• Proficiency in Microsoft Office applications, particularly Excel

Work location

CITY OF MUNTINLUPA, NCR, FOURTH DISTRICT

Remarks

No additional remarks

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