Customer Service Specialist

Compensation Package: Competitive Base Salary + Incentives.

Core Responsibilities:

• Drive e-commerce sales through personalized customer engagement.
• Deliver exceptional service via digital platforms to enhance brand loyalty.
• Build and maintain strong customer relationships.
• Follow quality assurance guidelines and compliance standards.
• Accurately document interactions and resolve customer inquiries.

• Stable base salary with biweekly payments (5th and 12th monthly).
• Competitive incentives tied to team and individual goals.
• Night shift differential (+10% hourly rate for work after 8PM).
• Double pay for statutory holidays.
• Generous leave policy: 12+ days annual leave (above legal minimum).
• Social security coverage and professional development support.

Work Schedule:

• Training Period: Daytime hours (8:30 AM–12:00 PM & 1:30–6:00 PM, Philippines Time).
• Post-Training: 8-hour shifts including overnight hours (12:00 AM–4:00 AM or 5:00–9:00 AM, Philippines Time).
• Rotating rest days and schedules.

Ideal Candidate:

• 1+ year experience in e-commerce, sales, or customer service.
• English fluency (written/spoken) for professional communication.
• Tech-savvy with stable home office setup (25+ Mbps internet).
• Adaptable to dynamic schedules and customer-centric workflows.
• Strong problem-solving skills and commitment to service excellence.

Growth Opportunities:

• Clear career advancement paths.
• Cross-department collaboration and skill-building programs.

Application Requirements:

1. Resume highlighting relevant experience.
2. Brief English video introduction.
3. Recent internet speed test results.