Customer Care Consultant (Onsite)

MVP Asia Pacific Inc. is a leading outsourcing company located in the Clark Freeport Zone, Pampanga, Philippines. We were founded with the mission to connect highly skilled offshore professionals with businesses of all sizes across the globe—helping our clients scale with speed and excellence.

At MVP, we foster a culture of professionalism, innovation, and collaboration. Our people enjoy a supportive, growth-driven environment with opportunities for continuous learning, career development and work-life balance.

If you're driven, passionate about learning, and ready to make an impact, we'd love for you to join our growing team of MVPs!

Customer Care Consultant (Onsite)

Job Description:

• Provide consistent, accurate and outstanding service to customers; remain calm and focused when dealing with angry or dissatisfied customers.
• Maintain professional language and conduct in the workplace, being mindful of staff who are engaged in making/taking calls.
• Make/receive calls in a positive, cheerful and helpful manner.
• Display a can-do attitude towards dealing with customers.
• Achieve customer retention in Sales and Service.
• Maintain good working relationships with all staff and all departments to eliminate conflict and errors with customers to maximise dealership profitability.
• Offer preventative maintenance services (i.e., Wipers/ Rotate wheels/ Wheel alignments).
• Other duties as delegated by the Customer Care Centre Manager.
• Make suggestions for improvements as appropriate.

Role Accountabilities:

• Build rapport with customers in a friendly and professional manner.
• Provide accurate and valid information to customers.
• Carry out data entry duties accurately and within time frames.
• Actively embrace, demonstrate and foster the client's values

Qualifications:

• Proven customer service experience.
• Proven inbound & outbound call centre experience.
• Precise attention to detail and a high level of data entry accuracy.
• Polite and positive phone manner.
• Enthusiastic, motivated and willing to go the extra mile for each client customer.
• Respectful attitude towards all staff members.
• Excellent written and verbal communication skills.