Enterprise CX (Customer Experience) Specialist

Be a part of a pioneering team with enjoyable perks, fun work environment and opportunities for growth!

Guesty Highlights:

• Competitive, above-industry salary package
• Government Mandated benefits
• HMO package with 1 free dependent
• Medical and dental coverage
• Paid sick and vacation leaves
• Work-Life Balance
• Career Growth Opportunities
• Employee Engagement Activities

Guesty is the all-in-one platform helping hospitality businesses around the world automate, optimize, and scale their operations. We’re a fast-growing global startup that’s transforming how the industry works — from guest experience to business growth.

With a powerful suite of features and integrations with 150+ industry partners — including Airbnb, Vrbo, Booking.com, Expedia, Google Travel, and many more — Guesty empowers property managers to deliver top-tier guest experiences while running more efficient, data-driven operations.

We’re proud to have over 800+ team members across 16 countries worldwide, all working together to build the future of hospitality technology.

If you’re looking to grow your career in a dynamic, global, and impact-driven environment, we’d love to hear from you.

If you're ready to make a significant impact and advance your career, this role is for you!

Responsibilities:

• Deliver outstanding customer service by swiftly resolving complex queries via primarily chat and ticket, as well as some phone
• Demonstrate strong troubleshooting skills to diagnose and solve technical issues efficiently
• Guide users through product features and functionality with patience and clarity
• Manage a high-volume ticket queue, prioritizing based on urgency and SLAs
• Contribute to and maintain our knowledge base, constantly improving our support resources
• Collaborate closely with developers and technical teams to ensure customer satisfaction
• Adapt quickly to changing priorities and new product updates
• Identify and communicate patterns in customer issues to help improve our products and processes
• Act as a customer advocate—ensuring their voices are heard and their needs are met.

Requirements:

• Proven track record of 4+ years in a customer-facing role, preferably in software support environment
• Experience supporting B2B and/or Enterprise customers
• Exceptional problem-solving and troubleshooting skills, with the ability to think critically and creatively
• Ability to thrive in a fast-paced, high-growth environment and quickly adapt to change.
• Exceptional verbal and written communication skills—able to simplify complex issues for customers.
• Ability to think critically, use good judgment, and go beyond scripted solutions.
• Strong technical aptitude and ability to quickly learn new software and systems
• Customer-first mentality—empathetic, proactive, and always willing to go the extra mile.
• Self-starter with a passion for learning and continuous improvement.
• Flexibility to work shifting schedules, including night shifts

What We Offer:

• A supportive environment where your voice is heard and valued
• Extensive training and mentorship programs in web technologies and customer support
• Clear path for career growth and professional development
• Opportunity to make a real impact on the company's success
• Collaborative team of innovators and industry disruptors

If you're passionate about customer service, have a strong understanding of website development, and are excited about helping customers create impressive online presences, we want to hear from you. Join Guesty and be part of transforming the hospitality industry!

Guesty is proud to be an Equal Opportunity Employer. We provide equal employment opportunities to all employees and applicants regardless of race, color, religion, sex, age, national origin, disability, veteran status, pregnancy, sexual orientation, or any other characteristic protected by law.