Executive Assistant (with Travel Booking Exp)
About Us
hammerjack connects skilled professionals in the Philippines with growing businesses across Australia and beyond. The focus is simple: build teams that work as true extensions of their clients through the right people, clear systems, and consistent delivery.
Recognition over the past few years reflects that approach. hammerjack has been named among the Fortune 100 Best Workplaces in Southeast Asia and ranked 8th Best Workplace in the Philippines, reinforcing the kind of environment being built for both clients and employees.
Our Impact
Teams are embedded, not outsourced in the traditional sense. That means aligned tools, shared expectations, and real accountability. The result is work that moves at the same pace and standard as onshore teams.
Across accounting, tech, admin, and marketing roles, professionals are contributing directly to business outcomes while building long-term careers.
Work Setup: Onsite for the first 3 months only
Role Overview
We’re looking for a highly organised and proactive Executive Assistant to manage day-to-day logistics, customer communication, and trip delivery. You’ll play a central role in ensuring every trip runs smoothly, from planning and supplier coordination to finance and customer care, while keeping communication flowing efficiently across our global team.
Key Responsibilities- Inbox Management: Monitor and manage the CEO and hello@ email inboxes, responding promptly and professionally to clients, suppliers, and partners.
- Trip Quality Oversight: Double-check all bookings (hotels, transfers, and activities) to ensure accuracy, timeliness, and excellence for every traveler.
- Customer Communication: Handle traveler correspondence, follow-up messages, and logistics updates with warmth and clarity.
- WhatsApp Support: Manage the company’s WhatsApp channels, ensuring fast, friendly, and solutions-focused communication with customers before and during travel.
- Team Coordination: Support and oversee the logistics team, ensuring tasks are completed accurately and on schedule.
- Trip Lifecycle Management: Coordinate each trip’s operational flow—from initial booking and supplier payments to final document delivery and post-trip
- feedback.
- Finance Assistance: Assist with tracking payments, reconciling supplier invoices, and maintaining budget and payment records for each trip.
- Executive Support: Provide general administrative support to the CEO, including scheduling, reporting, and project coordination.
- 3+ years in administration, executive support, preferably travel operations experience.
- Exceptional English communication skills (written and verbal).
- Strong organisational and follow-up skills with high attention to detail.
- Experience managing multiple inboxes, customer messages, or CRM systems.
- Proficiency with Google Workspace suite, Google Docs/Word, HubSpot, and project management software such as Monday.com
- Expert-level knowledge of Google Sheets/Excel
- Positive attitude, flexible mindset, and eagerness to work in a fast-paced, purpose-driven environment.
- Flexibility: Work hybrid with options across Makati and Pampanga, aligned to day shift roles with Australian clients.
- Workspaces that Work: Modern offices designed for focus, collaboration, and real productivity.
- Coffee and After-Hours Drinks: Barista coffee on demand and a café bar to unwind after work.
- Meals Covered: Complimentary meals once a week on your onsite day.
- Health Coverage from Day One: Includes dependent options, so you’re covered from the start.
- Competitive Compensation: Transparent salary packages with direct client involvement.
- Career Growth: Ongoing training and real opportunities to step into bigger roles.
- Recognised Workplace: Part of a team ranked 8th Best Workplace in the Philippines and recognised among Fortune Best Workplaces in Southeast Asia.
- Supportive Team Environment: Work with people who are easy to work with, reliable, and invested in doing good work.
- Global Exposure: Work directly with international clients and be part of how teams scale globally.