Customer service assistant
About the role
As a Customer Service Assistant at Kaiser International Healthgroup Inc., you will be responsible for providing exceptional customer service and support to our clients. This full-time role is based in our Makati City office, where you will play a key part in ensuring the satisfaction and loyalty of our customer base.
What you'll be doing- Responding to inbound customer inquiries and requests via telephone, email, and online chat
- Providing timely and effective solutions to customer issues, leveraging your strong product knowledge and problem-solving skills
- Maintaining detailed records of customer interactions to ensure effective case management
- Escalating complex cases to senior team members as appropriate
- Contributing to the continuous improvement of customer service processes and procedures
- Collaborating with cross-functional teams to enhance the overall customer experience
- Minimum 1 year of experience in a customer service or call centre role
- Excellent communication and interpersonal skills, with the ability to build rapport with customers
- Strong problem-solving and critical thinking abilities to effectively address customer queries
- Proficient in using customer service software and technology
- Ability to work in a fast-paced, high-volume environment and prioritise tasks effectively
- A passion for delivering exceptional customer service and a commitment to continuous learning
What we offer
At Kaiser International Healthgroup Inc., we are committed to providing our employees with a supportive and inclusive work environment. Some of the key benefits you can expect include:
- Competitive salary and performance-based bonuses
- Comprehensive health insurance and retirement plans
- Opportunities for career development and skills training
- Collaborative and collegial work culture with a focus on work-life balance
About us
Kaiser International Healthgroup Inc. is a leading provider of integrated healthcare solutions, serving communities across the Philippines. Our mission is to empower individuals and families to lead healthier, more fulfilling lives. With a strong commitment to innovation and customer service, we are constantly seeking talented individuals to join our growing team.
Apply now for this exciting opportunity to be part of the Kaiser International Healthgroup Inc. family.