Customer Care Assistant

This position involves handling inquiries and concerns, and facilitating communication between customers and the company. The ideal candidate will possess excellent interpersonal skills, a customer-centric mindset, and the ability to resolve issues effectively.

Job Responsibilities:

• Respond to customer inquiries and concerns via phone, email, or in-person promptly and professionally.
• Handle customer complaints or escalations with empathy and a focus on resolving issues to the customer's satisfaction.
• Coordinate with internal teams, such as sales, documentation, and operations, to address customer needs and ensure timely resolution of issues.
• Maintain customer records and documentation, ensuring accuracy and confidentiality.
• Conduct follow-up calls or emails to ensure customer satisfaction and gather feedback.
• Assist in the development and implementation of customer service policies and procedures.
• Collaborate with the marketing team to communicate promotions, product updates, and other relevant information to customers.
• Provide administrative support to the customer relations team, including data entry, filing, and preparing reports.

Qualifications:

• Bachelor's degree in Marketing, Communications, or equivalent
• Excellent interpersonal and communication skills, both verbal and written
• Empathy and patience in dealing with customer inquiries and complaints
• Strong problem-solving abilities and the capacity to handle challenging situations calmly and effectively
• Ability to multitask and prioritize tasks in a fast-paced environment
• Proficiency in computer skills, including Microsoft Office Suite and Google Suite
• Attention to detail and accuracy in data entry and record-keeping
• Adaptability and willingness to learn new systems and processes
• Commitment to providing exceptional customer service and fostering positive relationships with customers