Customer Service for Travel Account (Cebu City)

We are looking for a dedicated and customer-focused Customer Service Representative to join our thriving operations in Cebu Central Visayas. This full-time role will provide exceptional support to our valued travel clients, ensuring their queries and needs are handled promptly and professionally.

• Respond to inbound customer inquiries via phone, email and chat, providing accurate and helpful information
• Troubleshoot and resolve customer issues in a timely manner, going above and beyond to deliver exceptional service
• Update customer records and maintain detailed documentation of all interactions
• Identify opportunities to enhance the customer experience and provide feedback to the management team
• Collaborate with cross-functional teams to ensure seamless service delivery
• Adhere to all company policies, procedures and quality standards

• At least 1 year of experience in a customer service or call centre role, preferably in the travel or hospitality industry
• Excellent communication and active listening skills, with the ability to empathise and build rapport with customers
• Strong problem-solving and decision-making abilities, with a focus on delivering solutions
• Proficiency in using customer relationship management (CRM) systems and MS Office applications
• Fluency in English, both written and verbal
• A positive, customer-centric attitude and the ability to work well in a team

Apply now to become our next Customer Service Representative for Travel Account!