Technical Support Representative | Onsite | Day Shift | Up to PHP28K

Take Ownership of Critical Connectivity Support Solutions

Build a long-term global career with Emapta while supporting a business recognized for innovation, operational excellence, and outstanding customer experiences.

Snapshot

Employment Type: Full-time

Shift: Day Shift (7:00 AM to 4:00 PM), Consecutive Off

Salary: PHP 25,000 to PHP 28,000

• Competitive Salary Package
• HMO coverage with free dependent upon regularization
• Prime office location in Ortigas (Easy access to MRT stations, restaurants, and banks)
• Salary Advance Program through our banking partner (Eligibility and approval subject to bank assessment. Available to account holders with minimum of 6 months company tenure.)
• Unlimited upskilling through Emapta Academy courses (Want to know more? Visit: https://emapta.com/training-calendar/)
• Free 24/7 access to our office gyms (Ortigas and Makati) with a free physical fitness trainer!
• Exclusive Emapta Lifestyle perks (hotel and restaurant discounts, and more!)
• Unlimited opportunities for employee referral incentives across the organization
• Standard government and Emapta benefits
• Total of 20 annual leaves to be used on your own discretion (including 5 credits convertible to cash)
• Fun engagement activities for employees
• Mentorship and exposure to global leaders and teams
• Career growth opportunities
• Diverse and supportive work environment

• 1-2 years of Technical Support Representative experience in a BPO environment, preferably handling Telco home broadband or internet services
• Experience supporting telecommunications, broadband, internet, or connectivity-related campaigns is highly preferred; exposure to international customer support environments is an advantage
• Customer service campaign experience may be considered, preferably with technical troubleshooting exposure
• Experience providing live web-chat support is an advantage
• Basic knowledge of computer networking, internet connectivity, email systems, common email clients, and smartphone email configuration
• Excellent written and verbal communication skills
• Bachelor's degree holder or college undergraduate
• Strong multitasking skills with the ability to manage customer concerns in a fast-paced support environment
• Available to start immediately
• Willing to work onsite at Mega Tower, Ortigas

• Run service qualification checks using web-based tools and support systems
• Troubleshoot internet, broadband, voice, and connectivity issues across fixed, wireless, mobile, ADSL, PSTN, and VoIP technologies
• Support customers through inbound calls, outbound calls, chat, and email
• Guide new customers through internet setup, recommendations, and onboarding support
• Use knowledge base resources to research issues and provide accurate, timely solutions
• Record customer concerns, actions taken, and resolutions in CRM and related platforms
• Follow applicable telecommunications regulations, service standards, and operational procedures while supporting customers

Join the Top 1% Talent. A Better Career. A Better Life.

Here, your career moves forward with meaningful opportunities, world-class support, and a culture built for excellence.

Apply now and be part of the #EmaptaEra.