Process Improvement Quality Manager: Taguig Sit
Cognizant Taguig Full-time
Job Title : SDM PEX - (Tech)
JD:
- Drive continuous improvement through training, coordination and implementation of principles of Lean/Six Sigma in day-to-day operations
- Lead hands-on application of Lean tools to eliminate waste and execute high-impact process improvement projects in addition to mentoring and facilitation of Green Belt projects
- Analyze current situation (As-is), identify improvement opportunities and recommend & implement measures (To-be) to re-engineer processes
- Act as a Change Agent and work closely with Operation, Transition, Training, and Clients to optimize Quality, Efficiency, Cost and Customer Value in multiple client engagements
- Communicate and collaborate with internal stakeholders and customers (both at onsite and off-shore) to understand their pain areas--working to apply their insights to challenge and modify current approaches/ways of doing things
- Work closely with Operation teams to obtain input of diverse views, facilitate generation of ideas, analyze operational risks (FMEA), extend support in managing client escalations (RCA/CAPA) and work across traditional functional boundaries to mitigate risks and establish common goals to deliver value to the business
- Design and implement KPI measures, measurement systems and visual tracking controls/dashboards to manage process performance for sustainability and continuous improvement
- Identify Automations opportunities and lead the end to end process transformation
Must have:
- Candidate should be GB/BB Certified and currently handle Process Excellence or similar Role for any domain.
Prefered:
- He/ She should have done BB Role for IT Sector
- Technical/Coding knowledge is an added advantage
- Understanding of Digital Marketing and Cloud is a plus
CognizantManila, 12 km from Taguig
Job Summary
The PEX role is crucial for driving process excellence within the account. The manager will lead and manage process improvement initiatives, collaborate with different teams, monitor and analyze process performance, perform analytics...
Makati, 5 km from Taguig
Job Summary:
The Process Improvement Manager will assess the adequacy and effectiveness of internal controls, identify gaps, and recommend/document improvements in processes and controls based on thorough assessments.
Qualifications:
Bachelor’s...
Private AdvertiserMakati, 5 km from Taguig
are communicated with all team members
• Leads the team in the elicitation of information from the process owners to ensure complete documentation of the process/es.
• Finalizes and endorses for approval process improvement and provides assistance to process...