[ref. p09357824] Account Manager

The Account Manager is the primary point of contact for our pharmacy clients, acting as a strategic partner and liaison between their evolving needs and our robust software solutions. This role requires a deep understanding of the pharmacy industry, strong relationship management skills, and a proven ability to identify and capitalize on opportunities for client growth.

JOB DESCRIPTION:

• Client Relationship Management – Act as the primary liaison for pharmacy clients, nurturing long-term relationships through trust, consistent communication, and a clear understanding of their unique goals and challenges. Regularly engage with clients to assess satisfaction, gather feedback, and proactively address concerns while identifying opportunities to expand partnerships.
• Project Coordination & Delivery Oversight – Work collaboratively with internal teams to ensure smooth and timely delivery of software solutions that align with client expectations. Serve as a bridge between clients and technical teams, effectively communicating requirements and resolving any issues that arise during the project lifecycle.
• Strategic Account Planning & Business Growth – Develop strategic plans to retain clients and uncover additional business opportunities within existing accounts by analyzing performance data and staying informed on industry trends. Support revenue growth through upselling, contract negotiations, and by offering tailored solutions that meet evolving client needs.
• Communication & Client Engagement – Deliver impactful presentations and clearly communicate the value of software offerings to clients, aligning solutions with their strategic objectives. Maintain comprehensive and up-to-date records of all client interactions using CRM tools to ensure consistent and informed engagement.
• Other duties and responsibilities as assigned.

QUALIFICATIONS:

• Bachelor’s degree in Business Administration, Marketing, Information Technology, or a related field.
• At least 3 – 5 years of proven experience in account management, sales, or client relations, specifically within the software outsourcing industry.
• Demonstrates strong understanding of the pharmacy industry, including operations, regulatory requirements, common software systems (such as dispensing systems and EHRs), and typical industry challenges. Proficiency in CRM tools like Salesforce or HubSpot, along with the Microsoft Office Suite, is also essential for effective client and project management.
• Exceptional communication, interpersonal, and presentation skills are essential, along with strong negotiation and problem-solving capabilities. The ideal candidate is highly organized, self-motivated, and able to build trust quickly while managing multiple client accounts with a proactive, results-driven approach.
• A customer-focused, empathetic mindset paired with strong analytical skills is essential for understanding client needs and deriving actionable insights. Success in this role also requires adaptability, resilience, and the ability to collaborate effectively across diverse, cross-functional teams.
• Open to working night or graveyard shifts as required.

BENEFITS:

• Flexible work hours
• 10 vacation leaves
• 10 Sick leaves (convertible to cash)
• Weekends off!
• Free meals every day!
• Monthly Incentives (Attendance and Performance)
• Annual salary increase
• Health insurance for you and one dependent, on day 1!
• Accident and Life insurances
• Team building budget
• Company-sponsored events
• Hybrid work setup
• Fun and dynamic office culture

SuiteWorks, a young software development company in Cebu IT Park, Philippines, specializes in pharmacy management solutions for independent pharmacies in the US. Known for its innovative approach and commitment to enhancing operational efficiency, offering excellent services to support pharmacies and help achieve their operational goals.

At SuiteWorks, we thrive in a dynamic and collaborative environment with passionate professionals providing high-quality service delivery to clients. As a family, we value teamwork and creativity, fostering an inclusive environment. We are committed to professional growth, offering training opportunities to enhance skills and advance careers, allowing you to grow while doing what you love.

Join us and be a part of the family where everyone matters!