Account Management Onboarding Specialist
Exypnox is proud to be the exclusive partner of Boostlingo — a trailblazing tech company based in Austin, Texas that’s revolutionizing the Language Services industry.
We’re on the lookout for a driven and enthusiastic Account Management Onboarding Specialist to join our high-energy team. If you're passionate about client success, love technology, and thrive in fast-paced environment.
Job Description:
The Account Management Onboarding Specialist plays a vital role in ensuring the seamless integration of new clients into the company's services. This position is responsible for establishing strong client relationships from the outset and ensuring clients fully understand and effectively use the company's products and services.
The role requires a detail-oriented and process-driven professional with strong client communication skills. The ideal candidate is technically inclined, quick to learn new software, and adept at navigating multiple platforms. Success in this role also requires flexibility, the ability to adapt to shifting priorities, and a comfort level working in a fast-paced, cross-functional environment.
Key Responsibilities:
Client Onboarding Management- Lead end-to-end onboarding processes for new clients, ensuring timely setup and
- Effectively manage a large book of business
- Coordinate cross-functional implementation activities between clients and internal teams
- Track onboarding milestone completion and manage timelines proactively
- Deliver comprehensive product training sessions to client teams
- Develop and maintain onboarding documentation, tutorials, and educational resources
- Identify client-specific training needs and tailor education approaches accordingly
Ensure clients understand best practices for maximizing product value
Process Improvement- Document client feedback during onboarding to identify common challenges
- Collaborate with product and customer success teams to enhance onboarding processes
- Track key onboarding metrics and identify opportunities for improvement
- Consistently manage and achieve quarterly KPIs related to onboarding success, client
- Analyze performance trends and take proactive steps to improve results
- Establish strong professional relationships with clients
- Facilitate smooth handoffs of accounts from sales to post sales
- Identify and escalate potential issues before they impact client satisfaction
- Serve as the primary point of contact during the critical initial implementation phase
What we offer:
- Hybrid Set-Up – Work from home 4 days a week!
- HMO with full coverage after 6 months, including medical and dental insurance.
- Flexible paid time off and sick leaves to support your needs.
- Unlock opportunities for professional development and advancement.
Skills and Qualifications:
- Over 3 years of experience in onboarding, training, customer success, implementation, and project coordination roles—primarily within B2B SaaS environments.
- Proven success in leading B2B training sessions and engaging with senior business stakeholders including Heads of Department, General Managers, and CxO-level clients.
- Demonstrated ability to drive platform enablement, user adoption, and smooth client implementations for enterprise-level accounts.
- Strong client relationship management expertise:
- Act as the primary point of contact for client onboarding and ongoing support.
- Build and maintain trusted, long-term relationships that promote client satisfaction and retention.
- Provide proactive communication, resolve concerns efficiently, and deliver consistent value.
- Skilled in strategic account planning:
- Develop customized account strategies aligned with client goals and KPIs.
- Identify and act on growth opportunities, driving account expansion and mutual success.
- Continuously monitor account health and adjust strategies for optimal outcomes.
- Exceptional organizational and communication skills, with a proven ability to manage multiple projects simultaneously while maintaining attention to detail.
- Adept at cross-functional collaboration with Sales, Product, and Customer Success teams to ensure seamless onboarding and service delivery.
- Highly adaptable, client-focused, and driven by impact, with a track record of thriving in fast-paced, collaborative environments.