Call center agent
Taguig
Job Description
Posted on 23 May 2025
Position: Senior Process Executive
Job Description- Service Support Solutions focuses on providing Tier 1 end-user support for YouTube paid content products, encompassing the diagnosis, resolution, and reporting of customer issues and inquiries, with escalations to Google as needed
- In the future Tier 2 delivery may be added along with support of Google’s Business partners
- Service channels may include inbound phone, email, chat, and potentially video conference.
- BA or BS Degree (In lieu of degree, 4 years of relevant work experience)
- Tech-savvy and able to troubleshoot personal devices (computers, smart phones, tablets; willing to be trained), online streaming, transactions, applications, software & hardware issues
- Good in Translating from English to Korean or Korean to English without variation.
- Ability to learn, retain, and apply large amounts of product, procedure, policy and system information
- Demonstrate interpersonal skills and is able to provide empathy for the User’s situation
Qualifications/Requirements
Qualification- BA or BS Degree (In lieu of degree, 4 years of relevant work experience)
- Tech-savvy and able to troubleshoot personal devices (computers, smart phones, tablets; willing to be trained), online streaming, transactions, applications, software & hardware issues
- Good in Translating from English to Korean or Korean to English without variation.
- Ability to learn, retain, and apply large amounts of product, procedure, policy and system information
- Demonstrate interpersonal skills and is able to provide empathy for the User’s situation
Work location
TAGUIG CITY, NCR, FOURTH DISTRICT
Remarks
No additional remarks
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Taguig
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Job Qualifications
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Job Description
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