Call center agent
Taguig
Job Description
Posted on 23 May 2025Quality Analyst (Spanish)
Access Healthcare is looking for Spanish Bilingual Quality Analyst to join our growing team.
Resposibilities- Assist operations by tracking, documenting, and reporting quality levels as well as CSR, environmental, and health and safety KPIs
- Investigate reports of quality issues and ensure resolution in accordance with company guidelines and regulatory requirements
- Performs call monitoring and provides data, quality reports and feedback
- Uses quality monitoring data management system to compile and track performance at team and individual level
- Collaborate with the training team to design and deliver training programs that enhance agent skills and knowledge.
- Participate in calibration sessions with other quality analysts and stakeholders to ensure consistency and accuracy of evaluations.
Qualifications/Requirements
Qualifications- Must be fluent in English and Spanish Language
- Must have experience as Spanish Quality Analyst
- Must have B1 Certificate
- Exceptional listening and analytical skills
- Ability to multitask and successfully operate in a fast paced, team environment
- Keen attention to detail
- Strong analytical and problem-solving skills.
- Excellent communication, interpersonal, and coaching skills.
- Ability to analyze data and provide insights and recommendations.
- Amenable to work onsite
- Spanish Language Premium
- Competitive Salary Package
- Annual Salary Appraisal
- 20% Night Differential
- Free Shuttle Services
Work location
TAGUIG CITY, NCR, FOURTH DISTRICT
Remarks
No additional remarks
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