Technical Support Representative | Up to 23K | Night Shift
Technical Support Representative - SaaS | Night Shift
Night Shift | Onsite, Ortigas | Full time
HELP CLIENTS SOLVE SOFTWARE ISSUES WHILE BUILDING REAL TECHNICAL SUPPORT EXPERIENCE. As a Technical Support Representative, you will troubleshoot software concerns, guide clients through product usage, and support healthcare practices using technology more effectively.
ABOUT ACQUIRE INTELLIGENCE
At Acquire Intelligence, our mission is to help business work smarter.We bring together the best people, efficient processes, and automation to help companies grow faster and operate with confidence. Our purpose is to simplify how businesses work, improve performance, and lead meaningful change across the globe.
If you’re passionate about making a real impact through innovation and collaboration, Acquire Intelligence is the place to grow your career.
A SNAPSHOT OF YOUR ROLE
You will respond to inbound calls, chats, emails, and cases from clients needing support with software-related concerns. This role combines technical troubleshooting, customer support, product education, case ownership, and client training.
WHAT YOU’LL DO- Technical Support - Troubleshoot software concerns through inbound calls, chats, emails, and support cases. Resolve client issues with focus on first-contact resolution. Investigate synchronization, software functionality, and user access concerns.
- Case Ownership - Manage support cases and ensure timely resolution of client concerns. Document troubleshooting steps, case updates, and resolutions accurately. Escalate complex issues when needed while keeping clients updated.
- Client Education - Guide clients on how to use software features effectively. Train clients on available self-help tools and knowledgebase resources. Help healthcare practices understand how technology can better support their day-to-day operations.
- At least 2 years of experience in technical support, software support, IT support, or technology-based customer support.
- Experience supporting clients through phone, email, chat, or ticketing/case systems.
- Proficient in Windows workstation and server environments.
- Able to troubleshoot, test, report, document, install, and train users on software.
- Familiar with one or more database types.
- Strong English written and verbal communication skills.
- Willing to work onsite in Ortigas on night shift.
WHY JOIN THE A-TEAM?
Come for a career, stay for the fun!
Here’s what’s waiting for you:
- HMO coverage for you and your family
- Epic Yearly Kick-Off Parties with major giveaways
- Recognition through our Value Awards — we celebrate your wins
- Real career growth with opportunities for internal promotions
- Meaningful work with talented and supportive teams
Your future matters:
- 900+ internal promotions every year
- Access to 2,700+ leadership training courses
Extra rewards along the way:
- 14th Month Pay after 5 years of continuous service
- Employee Referral Program — earn up to ₱42,000 per successful hire
Enjoy work-life balance:
- 24 Paid Time-Off (PTO) Credits annually, with leave credits convertible to cash
- Paid Birthday Leave — celebrate your day your way
WHAT WE VALUE
We’re proud of our diverse global team, all working in a collaborative environment and happy to share these common values:
- Curious and Clever: Smart questions spark smart solutions
- Entrepreneurial Energy: Think like an owner. Solve like a founder
- Fast with Intent: We move fast and deliver real results
- Laugh and Learn: We don’t take ourselves too seriously, just our results
What are you waiting for? Come for a career, stay for the fun!