Technical Sales Support Specialist (On-Site Cebu Business Park)

Copy and Paste the Link below in the browser to generate the application form:

https://forms.gle/19qfxZAJKVgQPrQh6

Rate: $6/hr, and earn up to 60,000 PHP +/month

Schedule: Monday - Friday: 9:00 AM - 5:30 PST with 30-min unpaid lunch and two

paid 15-min breaks.

Job Description:

Your primary responsibility will be to facilitate inbound calls, address customer inquiries, and guide potential customers toward solutions that align with their needs. You will play a key role in converting inquiries into potential deals or transferring them to the appropriate teams.

This position is ideal for someone who is passionate about web development, enjoys problem-solving, and thrives in a customer-facing role. While technical expertise is important, the ability to communicate complex concepts in an approachable and clear manner is equally critical.

Key Responsibilities:

Customer Support & Troubleshooting:

• Provide technical support to customers, addressing basic inquiries related to web development and platform configurations.
• Assist customers with common issues related to deploying websites and using the platform effectively.
• Offer clear, actionable guidance to customers, ensuring they feel supported and confident in using the platform.

Collaboration & Escalation:

• Collaborate with cross-functional teams to address recurring issues and propose process or product improvements.
• Escalate more advanced technical issues to senior team members or Engineering, providing clear documentation to ensure timely resolution.

Sales Enablement:

• Engage with developers and technical decision-makers to understand their needs and communicate the value of the platform.
• Facilitate conversations that help convert inquiries into potential deals or transfer them to the appropriate sales or technical teams.
• Leverage sales tools (e.g., Salesforce, Gong, LinkedIn Sales Navigator) to track outreach and engagement effectively.

Team Initiatives:

• Contribute to projects aimed at improving support workflows, developing new tools, or enhancing the customer experience.
• Provide feedback on platform improvements and feature requests based on customer trends and experiences.

Qualifications:

Technical Skills:

• 2+ years of experience in a technical support or customer-facing technical role.
• Familiarity with platforms and basic web development concepts, including HTML, CSS, and JavaScript.
• General understanding of static site generators (e.g., Gatsby, Next.js) and version control systems like Git.

Sales & Communication Skills:

• Experience in business development, outbound prospecting, or SaaS sales, with a focus on engaging technical buyers.
• Strong written and verbal communication skills, with the ability to explain technical concepts to diverse audiences.
• Ability to translate technical concepts into clear, compelling business value propositions for both technical and non-technical audiences.

Tools & Systems:

• Proficiency with CRM and sales tools such as Salesforce, Gong, and LinkedIn Sales Navigator.

Attributes:

• A problem-solving mindset with a proactive approach to identifying and addressing customer challenges.
• Self-motivated and results-driven, with the ability to prioritize and execute outreach efforts effectively in a fast-paced, target-driven environment.
• A collaborative and team-oriented attitude, with a passion for delivering exceptional customer experiences.