Start Asap - Customer Service Representative

About the role

This position is critical to our success, as you will be responsible for creating positive customer experiences that drive loyalty and generate revenue for our organisation.

1. Respond to inbound customer enquiries via phone, email, and other communication channels in a professional and courteous manner
2. Identify customer needs and provide tailored product and service recommendations to drive sales opportunities
3. Process customer orders, payments, and related transactions accurately and efficiently
4. Address customer concerns and resolve complaints in a timely manner, ensuring customer satisfaction
5. Maintain detailed and accurate records of customer interactions and transactions in our system
6. Upsell and cross-sell products and services by identifying additional customer needs
7. Provide product information and answer customer questions with accuracy and confidence
8. Meet and exceed individual and team performance targets, including call handling times and sales metrics
9. Collaborate with team members and other departments to ensure seamless customer service delivery
10. Participate in training sessions and continuously develop your product knowledge and customer service skills

1. Must have 6 months experience in customer service, sales, or a related field; experience in an inbound sales or call centre environment is highly desirable
2. Excellent verbal and written communication skills with the ability to articulate information clearly and professionally
3. Strong listening and empathy skills, with the ability to understand customer needs and respond appropriately
4. Proven ability to handle multiple tasks simultaneously whilst maintaining high levels of accuracy and attention to detail
5. Proficiency with computer systems, customer relationship management (CRM) software, and other relevant business applications
6. Sales-oriented mindset with the ability to identify opportunities and close sales through consultative selling techniques
7. Excellent time management and organisational skills to meet targets and deadlines
8. Ability to remain calm and professional when handling difficult or demanding customers
9. A positive attitude and enthusiasm for delivering exceptional customer experiences
10. Flexibility to work scheduled shifts, which may include evenings and weekends as required
11. High school diploma or equivalent; additional qualifications or certifications in customer service or sales are advantageous

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