Team Manager
Cognizant Technology Solutions Asia Pacific Pte. Ltd. Cebu
Job Description
Qualifications:
- Bachelor's Degree in any field
- 36+ months of Overall Service Desk experience
- 2+ years of Technical Support Experience in Managerial Cadre
- Handling Escalations from Team leads
- Basic project skills
- Ability to follow through on projects assigned
- Strong knowledge on operations/service delivery and ability to manage critical situations with minimum supervision
- Willing to work in 24x7 environment
- Good Analytical & Coordination skills are essential.
- Basic Customer service skills
- Basic understanding of Computers and Troubleshooting skills required.
- Customer service orientation and ability to work in a team
- Excellent Soft skill, Communications skills (Voice & Email) to handle global customers
- Ability to perform in adverse situations
- Amenable to work in a Hybrid Set Up in IT Park Skyrise, Cebu
Cognizant Technology Solutions Asia Pacific Pte. Ltd.Cebu City
Team player with the ability to handle change and shifting priorities.
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