Team Manager

Job Description

Qualifications:

• Excellent customer service attitude with ability to maintain professional demeanor when dealing with customers.
• Demonstrated experience in providing exceptional customer support in a fast-paced environment. Team player with the ability to handle change and shifting priorities.
• Excellent written and verbal communication skills.
• Must be flexible to work hours/shifts based on business needs.
• Strong analytical and problem-solving skills.
• Good administrative detail and organizational skills.
• Excellent interpersonal skills, a high degree of reliability, commitment, tenacity, teamwork, and creative energy to achieve success; excellent time management skills.
• Bachelor's Degree in any field
• Experience in any inbound/outbound call center, customer service, customer retention, and/or business development.
• Strong problem-solving skills and data analysis abilities.
• Knowledge of MS Office applications
• At least 2 years experience as a Team Manager
• Previous experience working in Siebel and/or facilities maintenance is a plus.
• Amenable to work in a hybrid set up in IT Park Skyrise Cebu