Customer service assistant

placeImus calendar_month5/14/26

Job Description

Posted on 13 May 2026

Customer Service (Voice & Non-Voice): Provide excellent customer support via phone calls, email, live chat, and messaging platforms

Respond promptly and professionally to customer inquiries, concerns, and follow-ups

Maintain accurate records of customer interactions and transactions

Sales & Lead Conversion: Identify sales opportunities during customer interactions and proactively promote products or services

Convert inquiries and leads into confirmed sales through consultative selling techniques

Meet or exceed individual and team sales targets

Webinar Sales & Engagement: Host or co-host sales-focused webinars, virtual demos, or online presentations

Present products or services clearly and confidently to prospective customers
Engage participants during webinars by answering questions and addressing objections

Follow up with webinar attendees to close sales and nurture leads

Coordination & Reporting: Collaborate with marketing and sales teams to align webinar content and sales strategies

Track customer data, webinar attendance, and sales performance using CRM tools

Prepare basic sales and customer service reports

Qualifications/Requirements

>Strong communication skills (voice & non-voice: calls, email, chat, messaging platforms)

>Experience in customer service or sales is an advantage
>Confident in identifying sales opportunities and converting leads into customers
>Comfortable presenting and engaging clients through webinars or virtual demos

>Organized, detail-oriented, and able to use CRM tools or willing to learn quickly

Work location

IMUS, CAVITE

Remarks

Apply now

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