Healthcare Scheduler

About Company

Transparent BPO is a leading provider of contact center BPO services. Through talent, process and technology we integrate with our client’s brand and culture to deliver a superior customer experience across all channels. We are looking for talented people who are committed to achieving excellence and will help us to continue to be a world-class provider of outsourced contact center solutions for our clients.

Job Overview

This role requires strong communication skills, the ability to multitask, and a deep understanding of healthcare operations.

Responsibilities and Duties:

• Coordinate and manage daily schedules for healthcare staff, including nurses, caregivers, and therapists.
• Communicate with patients, families, and staff to confirm appointments and resolve scheduling conflicts.
• Ensure adequate coverage for all shifts and respond promptly to last-minute changes or call-offs.
• Maintain accurate records in scheduling software and update calendars in real time.
• Collaborate with HR and operations teams to align staffing with patient needs.
• Monitor compliance with labor laws, internal policies, and healthcare regulations.
• Provide excellent customer service and maintain a professional demeanor at all times.

• Minimum of 2 years of experience in a healthcare scheduling or coordination role.
• Strong knowledge of U.S. healthcare systems, terminology, and staffing models.
• Proficiency in scheduling software (e.g., ClearCare, AlayaCare, HomeTrak, or similar).
• Excellent communication and problem-solving skills.
• Ability to work in a fast-paced environment and handle high volumes of scheduling requests.
• Fluent in English, both written and spoken.

Preferred Qualifications:

• Experience in home care, hospice, or long-term care settings.
• Familiarity with HIPAA regulations and healthcare compliance standards.
• Bilingual (Spanish/English) is a plus

Work Schedule: M – F 8am to 5pm EST