Travel Account Representative - With HMO Benefits (B)
Travel Account Representative (Call Center | Cebu City)
Cebu City | Onsite | Up to ₱25,000/month | Full-time
COMPENSATION & BENEFITS- Up to ₱25,000 monthly basic salary
- Performance-based incentives and bonuses
- Paid financial account training and upskilling programs
- HMO
ROLE SUMMARY
The Travel Account Representatives will assist customers with flight bookings, hotel reservations, itinerary changes, cancellations, and general travel inquiries. You will ensure every customer receives excellent service through clear communication, accurate information, and efficient problem resolution.
WHAT YOU WILL DO- Handle customer inquiries via phone, chat, or email related to travel services
- Assist with flight bookings, hotel reservations, cancellations, and itinerary changes
- Provide accurate travel information including schedules, policies, and pricing
- Resolve customer issues professionally and efficiently
- Maintain high-quality customer service in every interaction
- Document all customer interactions accurately in the system
- Escalate complex travel concerns to the appropriate team when necessary
- Meet quality, productivity, and customer satisfaction targets
- At least 3 to 6 months of BPO experience
- High School or Senior High School graduate (college level or graduate is an advantage)
- Good English communication skills (verbal and written)
- Strong customer service orientation and interest in travel
- Basic computer skills and ability to multitask
- Willing to work onsite and on shifting schedules
- Onsite work setup
- Shifting schedule including weekends, nights, and holidays
- Paid training provided from Day 1
LOCATION: Cebu City (Onsite Only)
ABOUT CALDWELL COMMUNICATIONS
Caldwell Communications is currently hiring Customer Service Representatives for our Travel Account in Cebu City. We offer a competitive salary of up to ₱25,000 monthly, performance-based incentives, and paid training from Day 1, along with a people-first work environment designed for long-term career growth.
Our office in Cebu City is easily accessible via public transportation, providing a stable and professional setting for individuals looking to start or grow their career in the BPO industry. Fresh graduates and applicants with no BPO experience are highly encouraged to apply — we provide the training and support needed for success.