Travel Account CSR - Can Offer High Salary

About the role

You will manage customer inquiries, process bookings, resolve complaints and provide expert guidance on travel packages and services. This is a strategic position within our customer service division that directly impacts client satisfaction and retention for our travel sector accounts.

1. Handle inbound customer calls and inquiries relating to travel bookings, itineraries and travel services with professionalism and efficiency
2. Process travel bookings, amendments and cancellations accurately whilst maintaining compliance with company policies and industry standards
3. Provide comprehensive product knowledge and recommendations to customers regarding travel packages, destinations and services
4. Resolve customer complaints and concerns promptly, escalating complex issues to senior staff when necessary
5. Maintain detailed and accurate records of all customer interactions using company systems and databases
6. Achieve and exceed individual performance targets including call handle time, customer satisfaction ratings and sales conversion metrics
7. Collaborate with internal teams including reservations, finance and management to ensure seamless customer experiences
8. Identify opportunities to upsell additional travel services and products to existing customers
9. Stay current with travel industry trends, promotional offers and company policies to provide accurate information

1. Proven experience in a customer service or call centre environment, ideally within the travel, hospitality or tourism sector
2. Excellent verbal and written communication skills with the ability to engage customers professionally and courteously
3. Strong problem-solving abilities with a customer-focused mindset and commitment to resolution
4. Ability to multitask effectively whilst maintaining accuracy and attention to detail in a fast-paced environment
5. Demonstrated capability to meet and exceed performance targets and key performance indicators
6. Patience, empathy and emotional intelligence when handling difficult customer situations
7. Flexibility to work scheduled shifts which may include evenings, weekends or holidays depending on business requirements
8. High school diploma or equivalent qualification as a minimum
9. Preferred: Previous experience in travel, airline, hotel or tourism customer service

What we offer

We are proud to offer highly competitive compensation packages that reflect the value of our customer service professionals. Beyond salary, TalentSync Training and Development provides comprehensive benefits to support your career growth and personal wellbeing:

1. Competitive salary package tailored to experience and performance
2. Professional development and skills training programmes to advance your career
3. Performance-based incentives and bonuses
4. Health and wellness support including access to medical services
5. Career advancement opportunities within our growing organisation
6. Collaborative and supportive team environment
7. Employee recognition programmes celebrating outstanding performance
8. Flexible working arrangements where applicable
9. Ongoing coaching and mentorship from experienced team leaders