Customer service (airline)

DUTIES & RESPONSIBILTIES:

• Inquire and negotiate freight charges with airlines, and operations team for processing fees if required, to obtain competitive rates.
• Prepare and submit rate quotations/proposals to clients in a timely and competitive manner. Booking Management
• Place bookings via airline portals or email and secure confirmation from airlines and trucking providers as needed.
• Coordinate any special handling arrangements as required. System Entry & Documentation
• Encode shipment details into the Freight Management (FM) system for job number creation.
• Provide clients with full booking details, including cut-offs, IATA rates, and airline instructions. To also include necessary documents for airline compliance and per Customs’ requirement on processing of Export Declaration and/or permits, if required.
• Monitor flights for timely departure and arrival; provide clients with daily updates until final delivery (if applicable). FWB/FHL Submission
• Submit accurate FWB/FHL data within the allowable period via CCN or airline web portal. Post-Departure Processing
• Prepare and submit CCA (Cargo Correction Advise / Amendment) request to Airline, if required.
• Prepare billing instructions with attached quotations, receipts, and other supporting documents.
• Perform other tasks as instructed by the Head of Department (HOD).

QUALIFICATIONS:

• Bachelor’s degree in Customs Administration, or related field (preferred)
• 1–2 years in airfreight, airline customer service, or logistics
• Familiar with airline booking systems and export documentation
• Strong communication (verbal & written)
• Proficient in airline portals, FM systems, MS Office (Excel, Outlook)
• Detail-oriented with excellent time management
• Able to multitask and solve problems under pressure

BENEFITS:

• Leave Credits
• Health Insurance
• Dental
• Company Events
• For permanent position
• Opportunities for career growth