[ref. k80115900] Manila - Customer Service Representative (Telco experience) - ONSITE
Deployed Philippines Inc. Manila Full-time
About Deployed
Deployed is a trusted BPO company delivering tailored workforce solutions to a wide range of global clients—from agile start-ups to established enterprises across various industries.
Our dedicated recruitment team takes the time to understand your goals to help you find a role that inspires and motivates you. We support you at every stage—from job search and placement to onboarding and beyond—with ongoing HR, IT, and office support.At Deployed, we are committed to ensuring your success and helping you build a fulfilling, long-term career.
Job Summary
We're looking for a detail-oriented and customer-focused professional to support our client with post-sales activities, customer service, training, installations, and administration tasks. This is an exciting opportunity to work in a dynamic environment and make a direct impact on customer satisfaction and operational success.
Key Responsibilities- Post-Sales Support
- Set up new accounts and input orders into the system
- Enter vehicle details and upload NZTA data
- Configure customer accounts and assist in loading addresses, products, and other data
- Create new user profiles and maintain open communication with stakeholders
- Customer Service
- Respond to inquiries or redirect to the appropriate contact
- Log and manage support tickets in Jira
- Troubleshoot issues and provide solutions
- Deliver high-quality service by aligning product features with customer needs
- Training Support
- Assist with remote training for software and hardware use
- Develop and update training materials and guides
- Installation Coordination
- Manage hardware installation schedules
- Collaborate with customers and installers to ensure successful implementation
- Keep customers informed of installation timelines
- Road User Charges (RUC) Assistance
- Help clients with NZTA registration and setup
- Load historical RUC data and monitor key accounts
- Administrative Support
- Maintain accurate and up-to-date client information
- Ensure timely responses to queries and emails
- End-of-Day Tasks
- Address mailbox queries and complete ad hoc tasks as required
- At least 2 years of experience in administration, customer service, or sales support
- Strong attention to detail and excellent communication skills (written and verbal)
- Basic technical knowledge is a plus, but not required
Access HealthcarePasay, 6 km from Manila
About the role
As a Customer Service Representative in the Provider Services team at access healthcare, you will play a crucial role in ensuring seamless and efficient payment processing for our healthcare clients. This full-time position is based...
R1 RCM PhilippinesQuezon City, 10 km from Manila
Job Description
If interested, you may now apply using this Workday link below:
https://r1rcm.wd1.myworkdayjobs.com/en-US/R1RCM/details/Healthcare-Customer-Service-Representative--Quezon-City--002_R240000004191Location_Country...
Wing AssistantPhilippines
looking for a Customer Service Representative to start immediately!
Duties and Responsibilities include but are not limited to:
1. Manage inbound and outbound calls
2. Resolve customer concerns effectively and efficiently
3. Build sustainable...