IT Support Engineer

Core Responsibilities:

• Install and configure computer hardware, operating systems, and software applications.
• Manage upgrades and maintenance of desktop, laptop, and workstation operating systems and related software.
• Deliver technical support to users within the company and its affiliates.
• Monitor and ensure consistent functionality and connectivity of all enterprise systems and applications
• Identify, analyze, and resolve complex technical issues, assess their impact on interconnected systems, and recommend appropriate solutions.
• Keep antivirus and endpoint protection tools updated on all computing devices and servers.
• Support the administration of on-premise servers and network hardware, including routers, access points, biometric systems, and switches
• Respond to IT service requests through the ticketing platform, delivering timely and effective technical assistance in accordance with SLA standards
• Participate in testing and evaluation of new technologies and assist in deploying new software and systems.
• Diagnose hardware and network-related issues and provide recommendations for resolution.
• Keep hardware inventory and asset tagging records up to date and accurate.

• Review daily backup logs and perform manual backups when necessary.
• Maintain reliable backup processes and ensure prompt and complete restoration when needed.

• Systems Analysts and Programming

Qualifications:

• Graduate of Bachelor of Computer Science, Computer Engineering or Information Technology.
• Minimum two (2) years of relevant experience in providing IT Technical support and able to independently research, learn and implement best-practice solutions to problem.
• Must have the ability to work quickly and effectively under pressure.
• Strong work ethics and values, trustworthy and with high level of professionalism and personal integrity.
• Effective team player. Must have ability to manifest good interpersonal relationship and effectively deal with and relate with people from all levels across the organization.
• Amenable to work in IMUS, CAVITE