Technical Support Representative l 24k Package + 18% Night-Diff l To Start ASAP!

Responsibilities:

• Respond to incoming customer inquiries and technical support requests via phone, email, or online chat channels
• Troubleshoot and resolve a wide range of technical issues experienced by customers
• Provide step-by-step guidance and instructions to help customers understand and use our products and services effectively
• Maintain accurate records of customer interactions and issue resolutions
• Collaborate with cross-functional teams to escalate and resolve complex technical problems
• Continuously expand your product knowledge and technical expertise to better assist customers
• Contribute to the continuous improvement of our customer support processes and procedures.

Qualifications:

• At least 1 year of experience as a Technical Support in BPO in ISP and Telco Account
• Can start ASAP
• Has ISP background/experience
• Knowledgeable with modem
• Strong problem-solving and analytical skills to quickly identify and resolve technical issues
• Excellent communication and interpersonal skills to effectively interact with customers
• Demonstrated ability to provide clear and concise explanations of technical concepts to non-technical users
• Solid understanding of customer service best practices and a commitment to delivering exceptional customer experiences

Additional Information:

• Amenable to work on site at McKinley, Taguig
• Amenable to start ASAP