Intake Coordinator / Access Case Manager - Hinduja Global Solutions

DUTIES & RESPONSIBILITIES:

• Conduct brief biopsychosocial assessments to ensure appropriate fitness in programming and proper level of care.
• Quickly build and establish rapport with referred clients as well as community stakeholders to ensure the best customer experience.
• Use knowledge of the 12 core functions as well as systems theory to promote a brief assessment of person-centered care needs.
• Assist prospective clients in locating and gaining access to necessary services.
• Navigate community relationships to support individuals in receiving information and connection for financial, housing, and other services.
• Determine the client's program eligibility based on client contact, chart review and other collateral records.
• Work with prospective clients to plan and arrange service initiation.
• Maintain ongoing communication with prospective clients related to program referrals, admissions, and financial responsibility.
• Verify funding for client admissions.
• Determine client financial responsibility and monitor any changes.
• Work with key stakeholders and prospective clients to ensure a seamless transition to programming, including by facilitating transportation and addressing barriers to treatment (social, financial, etc)
• Monitor and manage system waitlist(s).
• Understand system states to make decisions and approvals regarding client admissions, payment plans, and information needed for successful integration of care.
• Complete documentation to ensure clarity of client needs.
• Support warm hand-offs to the appropriate care team.
• Build and maintain relationships with referral partners towards enhanced customer service and community representation.
• Perform necessary data entry and maintain accurate documentation.
• Maintain the daily census log

REQUIREMENTS:

• Bachelor’s degree in nursing or psychology
• Experience in direct patient care for 1 year and up (Behavioral Health Experience / Psych Wards)
• Must know and understand all rules, regulations, and requirements of the assigned program.
• Computer literate with proficiency in documentation and communication tools.
• Flexibility to manage varied and changing responsibilities in a fast-paced environment.
• Ability to work independently with minimal supervision.
• Two or more years of experience in sales, marketing, or business development preferred
• Three or more years’ experience in a chemical dependency facility and 2-3 years of related experience preferred