Case Manager | US Legal Account

• Competitive compensation and benefits packages
• Continuous professional development and learning opportunities
• Regular engagement activities and events

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CASE MANAGER

Work for our global clients and immerse in our rich and diverse company culture where you can thrive, grow and be #DecidedlyDifferent!

ROLE OVERVIEW

• The Case Manager is responsible for providing comprehensive administrative legal support for various cases until they are transferred to an attorney. The Case Coordinator plays a key role in ensuring positive case outcomes by actively monitoring progress, collaborating with clients, attorneys, and relevant external parties, and facilitating the timely completion of required actions at every stage.

• Manage and monitor multiple time-sensitive cases efficiently.
• Maintain a comprehensive understanding of each case, including its status, required documentation, and necessary actions.
• Establish and sustain proactive communication with clients via phone or written correspondence, providing guidance on documentation requirements, legal procedures, and deadlines.
• Conduct regular follow-ups with clients to assess their status, collect necessary information, and update them on case progress.
• Accurately record client data and document all case activities in the designated case management system.
• Ensure all relevant documents are securely stored in the case management system under the clients profile.
• Prepare and submit appeals within prescribed deadlines.
• Collaborate closely with case managers on claim reviews, denials, appeals, and case withdrawals by providing accurate and well-documented case details.
• Escalate missed deadlines, overdue tasks, and process inefficiencies to the supervisor and US Manager as necessary.
• Maintain a structured task list daily, prioritizing tasks based on deadlines to prevent delays.
• Respond to client inquiries, including calls, emails, and voicemails, within established response times.
• Other duties as assigned.

• Prevail experience is preferred, but candidates with practical knowledge of similar platforms like Clio, MyCase, or other case management systems are encouraged to apply.
• Excellent written and verbal communication skills.
• Willing to work a night shift schedule.
• Must be able to work on our site 8th Floor Zeta Tower Bridgetowne, C-5 Quezon City