Customer Service Representative + Competitive Salary + HMO + Bonus Pay

We are looking for a customer-focused and results-driven Customer Service Representative to support our travel account. This role involves assisting customers with inquiries, bookings, and travel-related concerns while identifying opportunities to promote additional services and enhance the overall customer experience.

Key Responsibilities:

• Handle customer inquiries via phone, email, and chat in a timely and professional manner
• Assist customers with bookings, modifications, cancellations, and general travel-related concerns
• Provide accurate information about services, policies, and promotions
• Identify customer needs and recommend suitable products or add-ons
• Upsell relevant services and maximize sales opportunities while maintaining a positive customer experience
• Resolve customer concerns efficiently and ensure high customer satisfaction
• Maintain accurate records of interactions and transactions in the system
• Meet or exceed individual and team performance targets (CSAT, productivity, and sales metrics)

Qualifications:

• At least 6 months to 1 year of Customer Service experience (sales experience is a plus)
• Excellent verbal and written communication skills
• Strong interpersonal and active listening skills
• Ability to handle objections and turn interactions into sales opportunities
• Customer-focused with a problem-solving mindset
• Comfortable working in a fast-paced environment
• Experience in travel, booking, or sales is an advantage but not required

What We’re Looking For:

• Someone who can balance excellent customer service with a sales mindset
• Strong communicator who can build rapport and influence customers
• Goal-oriented and motivated to achieve targets
• Adaptable and willing to learn new processes and tools