Collections Associate

The Collections Associate is responsible in executing the provisions under Credit Memorandum No. 20, Collection Procedures, and in achieving the target ratio of non-performing loans in his assigned branches.

• Reviews delinquent accounts daily.
• Identifies the true reason of delinquency.
• Cures and prevent delinquency by international coordination and/or collection calls and SMS.
• Prepares and sends collection letters, statements of accounts and re-pricing letters
• Reports all progress updates and challenges to the Regional Collection Officer (RCO)
• Monitors dishonored checks and requires replacement by calling the client, preparing, and sending of notice of dishonored cheque.
• Monitors and ensures the replenishment of depleted PDCs
• Processes client requests to replace PDCs
• Submits the approved pullout cheque requests to COD for pre-terminated accounts
• Monitors online payments of clients
• Updates the remarks in the delinquency report
• Files daily collection report, weekly delinquency reports and statements of account
• Coordinates with other personnel to address and resolve collection-related concerns.
• Performs all other functions assigned by the Management

• Graduate of any business course
• At least one (1) year of work experience in collections
• Above average verbal and written communication skills
• Fresh Graduates are welcome to apply.
• Must be willing to report daily onsite
• Driving skills are required; candidates must have a valid driver’s license and the ability to drive confidently