Mandarin CSR- Chat Support
N&M Staffing Services Pasig Full-time
About the role
We are seeking a talented Mandarin-speaking Customer Service Representative to join our dynamic team at N&M Staffing Services' office in Pasig City, Metro Manila. As a Mandarin CSR - Chat Support, you will play a crucial role in delivering exceptional customer service through real-time chat interactions.This full-time position offers the opportunity to work in a collaborative and supportive environment, where your language skills and customer service expertise will be highly valued.
What you'll be doing- Provide excellent customer service through real-time chat interactions, resolving customer inquiries and concerns in a timely and professional manner
- Assist customers with a wide range of topics, including product information, order tracking, and general support
- Demonstrate strong communication skills, actively listening to customer needs and providing clear, concise, and empathetic responses
- Leverage your Mandarin language fluency to effectively communicate with and support our Mandarin-speaking customer base
- Contribute to the continuous improvement of our customer service processes by providing feedback and suggestions
- Maintain accurate records and documentation of customer interactions
- Fluency in Mandarin and English, both verbal and written
- Native or near-native level Mandarin proficiency is required for effective customer communication
- At least 1 year of experience in a customer service or call centre role, preferably with a focus on chat-based support
- Multilingual chat support experience is strongly preferred for this position
- Strong problem-solving and critical thinking skills to effectively address customer queries
- Excellent communication and interpersonal skills, with the ability to build rapport and provide a positive customer experience
- Proficiency in using computer systems, including customer relationship management (CRM) software
- A team player with a positive attitude and a genuine passion for delivering outstanding customer service
- Visa sponsorship is available for qualified candidates who meet all other requirements
- Competitive salary and performance-based bonuses
- Comprehensive benefits package, including medical and dental insurance
- Opportunities for career growth and professional development
- Supportive and inclusive work environment
- Flexible work arrangements and work-life balance initiatives
About us
N&M Staffing Services is a leading provider of innovative staffing solutions, specialising in connecting top talent with dynamic organisations across various industries. With a strong focus on customer service and a commitment to excellence, we strive to create meaningful and lasting partnerships that drive business success.Join our team and be a part of our exciting journey!
Apply now for this exciting opportunity as a Mandarin CSR - Chat Support at N&M Staffing Services' Pasig City office.
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