Information Technology (IT) General Manager

Coordinates With: External Service Providers, Prospective Clients

Job Summary:

The IT General Manager is responsible for driving business transformation by leveraging IT and digital solutions, enhancing operational efficiency, and supporting workforce transformation. The role includes managing IT operations, guiding strategic planning, staffing, goal-setting, and compliance with industry standards to ensure seamless delivery of information and connectivity solutions.

Key Duties and Responsibilities:

• Lead and monitor IT project execution for timely and successful delivery.
• Ensure compliance with IT standards and best practices.
• Set and align team goals with organizational strategies and motivate performance.
• Conduct collaborative problem-solving and brainstorming sessions.
• Formulate and implement IT policies and process improvements.
• Promote productivity through enhanced internal processes.
• Manage recurring issues using structured problem management.
• Ensure service levels meet or exceed user/client expectations.
• Manage client, vendor, and partner relationships for service excellence.
• Supervise team performance, ensuring succession planning and capacity building.
• Support teams in designing intuitive user experiences.
• Ensure infrastructure readiness and disaster recovery planning.
• Assist with internal and external quality audits.
• Stay updated with emerging IT trends and technologies.
• Maintain effective reporting and communication with leadership.
• Manage and monitor the IT budget.
• Perform other tasks as assigned.

Required Skills and Qualifications:

• Bachelors degree in Computer Science, IT, or a related field.
• 5+ years of experience in business transformation and IT operations.
• Experience in areas like finance shared services, infrastructure, and business continuity.
• Coming from telecommunication companies is a plus!
• Proficient in network security, risk management, operating systems, and protocols.
• Strong leadership, analytical, communication, and problem-solving skills.
• Performance Parameters:
• Quality and timeliness of IT solutions
• System uptime and resilience
• Team collaboration
• Documentation and compliance
• Strategic decision-making
• Capacity and process management
• Business continuity planning
• Leadership and communication effectiveness