Assistant Team Leader – US Shift
KMC Solutions Pasig Full-time
Make your next big career move by applying as KMC Solutions' next ASSISTANT TEAM LEADER – US MARKET!
We’re looking for a people-focused, high-energy Team Leader to help guide our new BSD support team in Manila. This is a great opportunity for someone stepping into or early in their leadership journey, who has the drive, attitude, and vision to grow with the role.You’ll be leading a small, high-performing team that supports US-based prescribers, patients, and partners. Your focus will be on coaching, motivating, and developing your people to deliver service that’s accurate, caring, and consistently excellent.
You’ll also play a key role in shaping how this team grows, embedding a culture of collaboration, quality, and continuous improvement from day one.
On top of your salary, here are the exciting benefits you can look forward to:
- Competitive salary and leadership benefits.
- A genuine opportunity to grow your leadership career with a supportive team and experienced mentors.
- Comprehensive onboarding and client-specific training.
- A chance to be part of Symbos’ growth story while shaping a high-care, high-performance team from the ground up.
- A workplace where people care about you, your growth, and delivering great outcomes every day.
The main responsibilities of a ASSISTANT TEAM LEADER – US MARKET include:
- Lead and inspire a small team of CX Specialists to deliver exceptional service every day.
- Coach and develop team members to achieve both individual and team KPIs.
- Handle escalations with empathy, professionalism, and a solutions-first mindset.
- Ensure all processes are followed accurately and consistently.
- Track team performance and provide constructive feedback and recognition.
- Hold regular 1:1s and team huddles to share updates, address challenges, and celebrate wins.
- Experience in client-facing/stakeholder communication, presentation/reporting experience, and handling client escalations.
- Collaborate with the Operations Manager and client to identify improvements and growth opportunities.
- Support onboarding and training of new team members as the account expands.
- 1-2 years of relevant experience required
To apply, you must be an expert on the following requirements:
- Leadership experience in a contact centre, CX, or related environment (team leader, supervisor, senior agent, or similar).
- Experience supporting US-based customers, ideally in retail, insurance, or healthcare.
- Strong English communication skills—clear, confident, and approachable.
- Passion for coaching and motivating others to be their best.
- Ability to see the bigger picture, think ahead, and adapt as the team grows.
- Comfortable working US business hours and adapting to seasonal peaks.
It will also be favorable if you are knowledgeable in:
- Experience in small or start-up teams.
- Familiarity with CRM or case management systems.
- Strong organisational and problem-solving skills
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