Operations team leader (csr, tech & sales) - urgent hiring!
About the role
We are seeking a highly motivated and experienced Operations Team Leader to join our dynamic team at iOPEX Technologies Philippines Inc. in Taguig City, Metro Manila. As the Operations Team Leader, you will be responsible for leading and managing a team of Customer Service Representatives, Technical Support Specialists, and Sales Agents to ensure the delivery of exceptional customer service and drive business growth.
What you'll be doing- Oversee the daily operations of the contact centre team, including scheduling, workflow management, and performance monitoring
- Provide coaching, mentoring, and training to team members to develop their skills and improve performance
- Set and achieve team and individual targets for key performance indicators (KPIs) such as customer satisfaction, resolution rates, and sales conversion
- Implement and continuously improve processes and procedures to enhance efficiency and productivity
- Collaborate with other departments to ensure seamless integration and effective problem-solving
- Analyze data and generate reports to identify areas for improvement and make informed decisions
- Foster a positive and motivating team environment that encourages employee engagement and retention
- Minimum 1-2 years of experience in a supervisory or team leader role within a customer service, technical support, or sales environment
- Proven track record of leading and managing a high-performing team to achieve exceptional results
- Strong communication, interpersonal, and problem-solving skills
- Proficient in data analysis and report generation to drive informed decision-making
- Excellent time management and organizational skills
- Ability to thrive in a fast-paced, dynamic environment
- Relevant qualifications or certifications in customer service, business management, or a related field
What we offer
At iOPEX Technologies Philippines Inc., we are committed to providing our employees with a supportive and rewarding work environment. Some of the key benefits include:
- Competitive salary and performance-based bonuses
- Comprehensive health insurance coverage
- Opportunities for career advancement and professional development
- Flexible work arrangements and work-life balance initiatives
- Vibrant company culture with team-building activities and social events
About us
iOPEX Technologies Philippines Inc. is a leading provider of innovative business process outsourcing (BPO) solutions. We are committed to delivering exceptional customer experiences and driving business success for our clients. With a strong focus on technology, we constantly strive to enhance our capabilities and stay at the forefront of industry trends.
If you are passionate about leading a dynamic team and contributing to the growth of a thriving organisation, we encourage you to apply for this exciting opportunity. Apply now and become a part of our team!