Desktop Support Specialist
IT by Design Philippines Inc. Taguig Full-time
Work Set-Up: 100% Onsite in BGC, Taguig
Shift: Eastern Time Shift
Shift: Eastern Time Shift
Office Location: Philplans Corporate Center, BGC, Taguig
Candidates must be Philippine citizens to be eligible for this position.
Company Description
IT By Design is a trusted growth partner for Managed Service Providers (MSPs) with over 20 years of experience. We provide dedicated engineers, always-on infrastructure management, and practical AI solutions to help businesses scale efficiently.Our services include 24x7 Helpdesk support, NOC, SOC, RMM Admins, and AI-powered automation tools. With a global team of over 800 members and SOC 2 Type II compliant operations, IT By Design ensures accountability, scalability, and people-first growth for MSPs.
Role Description- Manage full user lifecycle: onboarding/offboarding, account creation/disablement (M365, Azure AD, AD), device provisioning/decommissioning, and secure data handling.
- Configure user access: email, MFA, file permissions, group policies, and required software packages.
- Prior experience with Microsoft 365 and Azure AD is required for this role.
- Provide Tier 1 and basic Tier 2 technical support (network, email, login, printer, slowness) using PSA/RMM tools and escalate when needed.
- Minimum of 2+ years of IT support experience is required.
- Perform basic administrative tasks on servers, firewalls, and M365 tenants under supervision; document fixes and update SOPs/runbooks.
- Monitor and resolve alerts from RMM tools; assist with patching, AV checks, backup verification, and periodic health/environment checks.
- Support senior engineers with infrastructure projects, cloud migrations, and system improvements.
- Contribute to process improvement by creating automation/PowerShell scripts and recommending permanent fixes for recurring issues.
- HMO with Free Dependents on Day 1
- Comprehensive Free MSP Bootcamp Training
- Sponsored IT Certifications
- Convertible to Cash Leaves
- Annual Performance Bonus
- Night Differential Pay
- Government Mandated Benefits
- Life Insurance
- Pet Insurance
- 13th Month Pay
- Discounted Lunch Meals
- Car Shuttle Service
- Free unlimited coffee and snacks everyday
- A Bachelor's degree is required for this position.
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