Bilingual Property Management Virtual Assistant
About Us
OPTIMAL is a property management support company that partners with real estate investors and property managers across North America. We help our clients achieve Time, Financial, and Location Freedom by providing world-class remote property management support and back-office solutions.
Our leadership team consists of former Big 4 Accounting and Consulting professionals alongside experienced property managers who have managed commercial and residential portfolios for organizations such as Blackstone, Prologis, and leading independent property management firms.
Watch our team testimonial: https://drive.google.com/file/d/1odXjOKSF6w64Z-1Srh8NCYXZkpf2s4sW/view
About the Role
We are looking for a highly organized, customer-focused, and dependable Bilingual Property Management Virtual Assistant to support our property management clients across the United States.
In this role, you will be the primary point of contact for both English and Spanish-speaking tenants, property owners, and vendors. You'll provide exceptional customer service while assisting with daily property management operations, administrative tasks, maintenance coordination, lease administration, and social media support.
Bilingual Property Management Virtual Assistant (English/Spanish)
Key Responsibilities:
Tenant & Customer Support- Serve as the primary contact for English and Spanish-speaking tenants via phone, email, and text.
- Respond to tenant inquiries promptly and professionally.
- Maintain accurate tenant and property records.
- Update information within property management software.
- Set up new properties within property management software.
- Ensure property information is complete and accurate.
- Track lease expiration dates.
- Coordinate lease renewals.
- Receive maintenance requests from tenants.
- Coordinate with vendors and contractors.
- Assist with move-in preparation.
- Coordinate tenant onboarding documentation.
- Prepare move-out communications.
- Help ensure compliance with lease procedures.
- Monitor rent payments.
- Assist with rent collection follow-ups.
- Schedule vendors for maintenance and repairs.
- Assist with creating and scheduling content.
- Post updates on Facebook, Instagram, LinkedIn, and other social media platforms.
- Support marketing initiatives as needed.
- Fluent in English and Spanish (written and verbal).
- At least 1–2 years of experience in any of the following: Virtual Assistant, Customer Service, Property Management
- Excellent written and verbal communication skills.
- Strong organizational and time management abilities.
- Ability to multitask in a fast-paced environment.
- High attention to detail.
- Self-motivated and able to work independently.
- Reliable computer with dual monitors preferred.
- Stable high-speed internet connection.
- Quiet, professional home office.
Job Details
Position: Full-TimeWork Setup: Remote
Schedule: Monday to Friday 9:00 AM – 6:00 PM PST
Compensation Package:
- 100% Remote Work
- Weekends Off
- 10 Paid Time Off per year
- 6 Paid Holidays (Based on Philippine Holidays)
- HMO (Comprehensive Medical & Dental - 100% Paid for by Company) on your 6th month
- Independent Work Environment with Team Leader & Shadowing Team Member Support as needed