Quality Assurance Specialist

Duties and Responsibilities:

• Analyze current operational workflows across branches and delivery teams.
• Conduct regular immersions in branches and other departments to observe actual operations, identify pain points, and gather insights
• Identify bottlenecks, inefficiencies, and areas for improvement.
• Propose and implement process enhancements using Lean, Six Sigma, or other quality methodologies.

• Support or lead projects aimed at operational improvement.
• Coordinate with cross-functional teams including Operations, IT, HR, and Customer Service.

• Assist in creating and updating standard operating procedures (SOPs) and training manuals.
• Support in training or workshops to ensure process compliance and awareness.

• Ensure that all branches and messengers adhere to company policies and SOPs.

Assist in conducting process audits and recommend corrective actions.

• Analyze current operational workflows across branches and delivery teams.
• Conduct regular immersions in branches and other departments to observe actual operations, identify pain points, and gather insights
• Identify bottlenecks, inefficiencies, and areas for improvement.
• Propose and implement process enhancements using Lean, Six Sigma, or other quality methodologies.

• Support or lead projects aimed at operational improvement.
• Coordinate with cross-functional teams including Operations, IT, HR, and Customer Service.

• Assist in creating and updating standard operating procedures (SOPs) and training manuals.
• Support in training or workshops to ensure process compliance and awareness.

• Ensure that all branches and messengers adhere to company policies and SOPs.

Assist in conducting process audits and recommend corrective actions.

• Bachelor’s degree in Industrial Engineering, Business Administration, Logistics, or related field
• At least 1 year experience in operations, process improvement, or data analysis (experience in courier/logistics is an advantage)
• Knowledge of Lean, Six Sigma, or Kaizen methodologies (certification is a plus)
• Strong analytical skills and proficiency in tools like Excel
• Excellent communication, coordination, and problem-solving skills
• Willingness to travel for branch immersions, field observations, and training

• Experience with courier operations, logistics networks, or process documentation
• Ability to conduct time and motion study to measure productivity and recommend workload balancing, manpower optimization, and process redesign
• Ability to manage multiple priorities in a fast-paced environment