URGENT HIRING AVEGA! Assistant Manager (BPO CCE AM)
Intellicare Makati Full-time
The Assistant Manager (Contact Centre) is responsible for overseeing daily operations and leading a team to meet service level agreements (SLAs) and performance targets.
They manage both people and performance, ensuring efficient workforce planning, high-quality service delivery, and strong client satisfaction.
Key focus areas:
- Operations Management: Monitor performance, analyze data, and implement improvements
- SLA/KPI Ownership: Ensure targets for calls, emails, and quality are consistently met
- People Leadership: Manage Team Leaders and agents through coaching and performance reviews
- Escalation Handling: Resolve client issues and operational challenges
- Collaboration: Work with internal teams and external clients to improve processes
Our ClientsManila, 6 km from Makati
Quality Assistant Manager
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Salary: ₱40,000 – ₱45,000
We are a Japanese-affiliated company committed to delivering high-quality English education and professional client service. We are looking for a competent...
Sunnies StudiosMandaluyong, 3 km from Makati
AT A GLANCE (OVERVIEW)
The Merchandising Assistant Manager manages and monitors sales, assortment, planogram and pricing of the assigned category.
YOUR OVERALL MISSION & DAY-TO-DAY
Sales Analysis and Reporting
• Compile, analyze and report...