TRAINING MANAGER - Davao City

Job Summary

To manage the training and quality functions for specific projects, including initial training and continuing education and other training requirements determined by the client, or the production floor.

• Interact with the client to evaluate and determine project training needs and delivery methods
• Initiate and manage projects to address problem areas and/or design new, more efficient training and operational process solutions.
• Schedule training sessions and assign trainers to those sessions.
• Evaluate and respond to training evaluations.
• Create and manage to departmental budget.
• Develop a department of well-trained, competent professionals who continuously improve quality, training, themselves, and internal processes.
• Carry out supervisory responsibilities in accordance with the organization's policies and applicable laws; this includes interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.

• Bachelor’s degree in Organizational Development or related field from a four-year college or university.
• Six to eight years related experience or equivalent combination of education and experience.
• Previous management of a customer service environment.
• Successful experience in developing and implementing training and quality curriculum.
• Solid communication skills, both oral and written.
• Demonstrated ability to communicate effectively and professionally with internal and external associates.
• Demonstrated ability to work with and lead a team.
• Ability to organize and prioritize projects in a fast-paced, deadline-oriented and rapidly changing business environment.
• Decision-making skills for problem identification and solution recommendation and implementation.
• Ability to plan, organize, and schedule work flow to meet rigid project deadlines.