WFH Marketing Communications Specialist

Job Overview:

The Marketing & Community Outreach Coordinator drives the firm’s community education and referral partner relationships. Reporting to the Client Engagement Manager, this virtual role focuses on proactive appointment setting, pipeline management, and building long-term networks with healthcare, financial, and community organizations.

Schedule: Remote Full-time, 8:30 AM – 5:00 PM EST. | Includes a 30-minute lunch break.

Responsibilities:

• Build and Maintain Strategic Relationships: Serve as a virtual extension of the Client Engagement Team to cultivate long-term partnerships with healthcare, financial, senior, and community organizations.
• Manage the Outreach Pipeline: Support community education and marketing initiatives through proactive appointment setting, tight administrative organization, and consistent referral partner outreach.
• End-to-End Event Logistics: Coordinate virtual and in-person educational events, including managing host communications, technology setup, and webinar registration systems.
• Post-Event Workflow & Tracking: Handle all post-event follow-ups, manage attendee communications, and log performance metrics to ensure seamless pipeline continuity.
• Database & Schedule Management: Maintain accurate outreach calendars, marketing databases, mailing lists, and electronic files while tracking project deadlines.
• KPI Reporting & Analytics: Prepare comprehensive reports tracking outreach performance, event attendance, and referral metrics to evaluate marketing success.
• Inbound & Outbound Support: Professionally handle incoming calls, digital inquiries, and outbound lead follow-up campaigns to ensure seamless team coverage.
• Calendar & Administrative Management: Efficiently schedule client strategy sessions, consultations, and follow-up appointments while assisting with general administrative tasks.

Requirements:

• Communication: Near-native spoken and written English proficiency with excellent grammar, clear phone etiquette, and an empathetic tone.
• Experience: 2+ years of experience in business development, outbound appointment setting, customer service, or executive/marketing virtual support.
• Tech Stack: Highly proficient with Microsoft Office, Google Workspace, Zoom, and modern CRM platforms; comfortable learning new technology independently.
• Workspace: Reliable high-speed internet connection and a dedicated, quiet, professional remote workspace.
• Direct experience supporting U.S.-based professional services firms (Legal, Healthcare, or Financial Services) is preferred.
• Proven track record of managing CRM databases and executing data entry workflows with zero errors is a plus.

Independent Contractor Perks:

• Health Insurance.
• Immediate hiring
• Permanent work from home

Note:

• Please click the "Apply" button to complete your application, including the assessment questions, technical check, and voice recording. Your hourly pay rate will be established based on your performance in the application process; submissions with all requirements fulfilled will receive priority review.