Administrative Assistant (Claims Assistant) - Manila

The Claims Assistant is the main point of contact for customers looking to get their car serviced at the auto repair shop. He assists the Claims Officer in planning and coordinating the delivery of the organization's services.

• Assess the service needs of clients and connect them with the correct insurance provider
• Create and maintain a directory of service providers and resources
• Create and maintain a database of clients and client needs
• Assist in assessing clients issues and providing recommendations to fix problems
• Ensure each client is given the necessary services and follow up to fill ongoing service needs

• Answers client inquiries made thru various platforms such as telephone, email, sms and social media
• Ensures Client Intake Forms are filled up by interested clients upon initial contact and, with the information gathered, updates and maintains our company's customer database.
• Collates claim documents and submit them to insurance providers
• Schedules Inspection of Unit
• Assists Claims Officer in preparing repair estimates
• Follows up Evaluation and LOA from Insurance Provider or approval of repair estimate from private clients
• Updates client of the status of their claim
• Schedules Drop off or Pick up of Unit
• Maintains Client's Folders while unit are still on going repair (LOA & Evaluation, Estimate, Vehicle Repair Checklist) and turns them over to Accounting once unit is released
• Updates client of the status of their car repair
• Helps in maintaining existing relationships and developing new accreditations with insurance agencies and insurance providers
• Pro-actively provides daily, weekly, and monthly reports on shops productivity

• 1-3 years of industry experience or a related customer service experience required
• Previous administrative experience preferred
• Proficient skills in Microsoft Office, including Microsoft Word and Microsoft Excel
• Excellent customer service and problem-solving skills
• High quality organizational skills
• The ability to work well under deadlines and to multitask
• The ability to build relationships and coalitions within the community
• Excellent verbal and written communication skills
• College or university graduate