[ref. w24126604] Team Leader (BPO) - Davao
VXI Global Solutions Davao Full-time
Summary
The position is responsible for managing a group of Account Associates, reviewing and analyzing performance data, pinpointing root causes for performance variance, trending and creating improvement plans to correct and improve performance gaps.They provide guidance and assistance to associates on technical and procedural issues. Incumbents of this position must create buy-in, commitment to goals, accountability for performance, and responsibility for achieving expectations. He/she will work closely with the Manager to ensure that primary and secondary KPI targets are met and client requirements are delivered.
Requirements:
- At least 1 year of BPO TL experience is required
- Experience handling healthcare accounts is a plus
- Must be amenable to work onsite in Davao
- Must be amenable to work in graveyard shift schedule
Benefits:
- HMO for VXI Employees
- Up to 3 Free HMO for Dependents*
- Leave Credits
- Leave Conversion
- Pay for Performance Incentive*
- Annual Merit Increase
Private AdvertiserDavao
We're Hiring: Warehouse Team Leader ?
Are you ready to lead a dynamic warehouse team and take your career to the next level? Join our growing company and play a key role in ensuring efficient, organized, and smooth warehouse operations...
doolaPhilippines
Bookkeeping Team Lead to oversee our team of Bookkeepers at Doola. As a Team Lead, you will be responsible for ensuring that client inquiries are addressed promptly and effectively, maintaining a high level of client satisfaction, and guiding your team...
VXI Global SolutionsDavao
Creates, implements, and supports call center initiatives
• Orients newly assigned members and establish team mentor/buddies
• Performs other assigned/related duties within the center as directed
Requirements:
• Must have at least 1 year Team Leader...