Clinical Operations Support Coordinator | US Client

CLINICAL OPERATIONS SUPPORT COORDINATOR

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ROLE OVERVIEW

• This role is responsible will be responsible for the coordination of the administrative procedures needed to facilitate daily clinical operations of the Company Specialty Clinic Service Line. This position coordinates operations of the eCare Service Line as outlined below.

• Participate in the development of operational and clinical workflow. Assist and educate hub staff on new implementations.
• Work in conjunction with Clinical Informaticist and Quality Partner to manage paperwork and activities necessary to establish remote access with external EHRs and assist with activation/deactivation of accounts, software upgrades, staff training, etc.
• Manage all equipment and connectivity testing, troubleshoot, and issue resolution. This includes filing IT tickets, following up on issues, education of other employees, working with individual site personnel, communicating with IT personnel, etc.
• Assist with implementation tasks and go-live events.
• Assist with data analysis to determine quality improvement opportunities related to the key performance indicators of the service line.
• Assist with month-end data compilation and processing.
• Coordinate with management of physician scheduling and communication.
• Assist in development and maintenance of policy and procedure to ensure compliant and efficient workflow.
• Coordinate and track scheduling of patient visits and on-demand assessment to facilitate efficient workflow.
• Receive data and input information into various computer systems, databases, and spreadsheets as directed. Performs duties in an efficient, accurate and timely manner.
• Manage incoming phones calls from patients, clinical sites, or providers; demonstrating professionalism and excellent customer service.
• Complete video equipment checks per unit specific guidelines and troubleshoots as necessary.
• Performs generalized secretarial duties in an accurate and timely manner to include, but not limited to: transpose handwritten or verbal communication to a typed format, edits all typing for typos and correct as necessary, makes copies of products as requested, collate, assemble, and distribute information as directed.
• Performs tasks, as directed by supervisor/director, to assist in efficient operation of the Service Line to include, but not limited to: supply ordering and equipment maintenance.
• Assist with internal and external customer service activities, including planning and coordinating events, facilitating communication with service line.
• Other duties as may be assigned.

• At least three (3) years of Healthcare BPO experience is a must.
• Excellent Customer service skills and Technical skills are preferred
• Willing to work on a shifting schedule
• Willing to work at Tower 1, Rockwell Business Center, Ortigas (beside Medical City)